The platform to industrialize Enterprise AI

Frequently Asked Questions

Why does AI hallucinate in enterprise settings?

Without operational context, even the smartest AI misses the mark.

Enterprise AI hallucination happens because models don't have access to your business-specific context — your KPI calculations, business rules, process models, benchmarks, governance policies, and Enterprise architecture.

Without this operational context, models generate plausible-sounding but incorrect responses based on patterns from training data.

Is the move to the AI Platform Edition a 1:1 migration?

It is a foundational upgrade. You keep your existing analytics, but you unlock the ability to act on them.

The AI Platform Edition moves away from per-feature pricing to a high-capacity, holistic model.

What’s included:

• Unlimited orchestration: Remove the caps on Action Flows to bridge the gap between insight and action.
• Native ML Workbench: A high-performance environment for your Data Scientists to build custom models on top of your Process Intelligence Graph.
• Integrated AI suite: Out-of-the-box access to Copilots and Chat APIs.

What are common Enterprise AI use cases with proven ROI?

Celonis has out-of-the-box and custom AI solutions for any industry and process.

And our thriving ecosystem of 250+ partners is building new solutions every day.

While your instinct might be to ‘test’ AI first in a back-office function like Finance, Procurement, or HR (where customers already see massive ROI), the highest returns come from embedding AI into your operational core.

Here’s what this can look like:

• Automotive: Mercedes-Benz improved on-time delivery, accelerated decision cycles, and made efficiency gains across more than 30 global production plants.
• Banking: A $60B global financial services firm streamlined their KYC Review process, reducing regulatory risk and boosting customer satisfaction.
• CPG: A multi-national CPG giant is slashing transportation costs by using AI to intelligently merge deliveries and using every inch of truck capacity.
• Insurance: A European insurance leader is infusing AI into motor claim appraisals to cut unnecessary inspection costs and fast-track settlements for their customers.
• Life Sciences: A global pharma company cut a clinical trial phase from 3 months to less than 2 weeks, accelerating the delivery of life-saving medicine.
• Telco: Deutsche Telekom saved millions in revenue by proactively engaging at-risk customers and preventing bad customer journeys.

Get in touch with your Celonis team to find the right AI use cases for your enterprise.

Request a tailored demo

What if my data isn’t ready for AI?

This is a common challenge, but it’s the prime reason Celonis is the platform to industrialize Enterprise AI.

Most AI initiatives struggle because business data is siloed, scattered, and lacks the operational context — like your specific rules and KPIs — AI needs to make reliable decisions.

Celonis builds that data foundation your AI stack is missing:

• Digital Twin: We extract fragmented data from across your systems and reconstruct it into a unified map of how your business actually runs. The result is the Process Intelligence Graph, a living digital twin of your business.
• Contextual enrichment: We enrich your data with your business context (such as business logic, benchmarks, rules and AI-driven insights), giving your AI the knowledge it needs to make business-relevant decisions.
• Real-time reasoning at scale: Our Data Core queries this information up to 20x faster than traditional data lakes, providing the low-latency reasoning required for AI agents to trigger the right actions across your systems in real time.

The bottom line: You don’t need to spend years cleaning your data. Celonis contextualizes your existing data environment, providing the ground truth for industrial-scale AI.

How do you ensure accuracy? What if the AI model makes the wrong decision?

We don't treat AI as a “black box.” We provide the transparency and guardrails required for mission-critical operations.

• Anchored in reality: Unlike generic AI that guesses based on probabilities, Celonis agents perform operational reasoning based on the Process Intelligence Graph. Every decision is grounded in your actual business rules, real-time constraints, and historical data.
• Human-in-the-loop control: You define the level of autonomy. You can start with AI-generated recommendations that require manual approval, moving to lights-out automation only once your team is 100% confident in its performance.
• Continuous observability: Celonis monitors every agent action in real-time — feeding it back into your Process Intelligence Graph. Think of it like process mining, but for agents. If performance drifts, you see it immediately, creating a feedback loop that makes the system smarter over time.

How fast can I expect results with the AI Platform Edition?

We measure time-to-value in weeks, not months.

• Focus on speed to value: Most organizations have their data model up and running within weeks, not months – like Florida Crystals. Their CIO Kevin Grayling says: “We racked up several hundred thousands dollars worth of savings within the first month of go-live.”

• Expertise, forward-deployed: We don’t just hand over the keys. We embed Applied Value Engineers into your team — experts who possess a unique blend of technical depth and business expertise. They use our proven methodology refined over thousands of global implementations to rapidly upskill your users, identify high-impact use cases, and deliver rapid value in weeks.

• The power of the ecosystem: We integrate seamlessly with your existing stack. Partners like Databricks, Microsoft Fabric, and Ardoq provide the governed data infrastructure and industry-leading agentic development tools. Celonis provides the Process Intelligence, the proven value discovery methodology, and the build experience AI needs to move the needle.

Will my data be used to train or fine-tune models?

No. Your data is yours.

No training or fine-tuning of Celonis models occurs without your explicit consent.

Our Generative AI tools (like Process Copilots or AI Annotation Builder) are designed with strict privacy guardrails to ensure your proprietary logic stays within your enterprise.

Visit our Trust Center to learn more about our security, privacy & compliance standards.

Where does Celonis fit into my AI stack?

Celonis is the connective tissue of your enterprise.

The platform sits on top of your source systems, synchronizing, structuring, and contextualizing data across silos to provide a single, end-to-end view of your business.

We don't replace your data lake; we make it smarter by adding the ‘why’ and ‘how’ behind every process — in the form of business context, process models, and unique process event data.

With this foundation, your AI agents can finally work across multiple systems at once — and you can track exactly how much value they’re creating.

Want a deep dive? Request a tailored demo

What does a typical AI roadmap with Celonis look like?

We focus on speed to value.

Celonis delivers an unmatched implementation track record and an expert-led methodology. The result: a proven >370% ROI and full payback in less than 4 months.

Our Value Engineers help you go from win to win. We start with one high-impact project — like automatically handling credit blocks, cutting excess stock, or predicting customer churn.

Once we’ve proven it works, we help you scale across the rest of your business — ensuring you’re getting every bit of value out of your investment.

Ready to find your first win?

Request a tailored demo

I don’t have in-house AI experts. How can you help?

You don’t need a team of data scientists to get results.

Celonis is built for the people who know your processes best, providing the tools and the talent to turn AI strategy into financial impact.

• Low-Code AI for every team: Our platform removes the technical barriers to innovation. With intuitive tools like Insight Explorer, Process Copilots, and the AI Annotation Builder, your business teams can define, build, and run AI-driven workflows without coding skills.

• Expertise, forward-deployed: We don’t just hand over the keys. We embed Applied Value Engineers into your team — experts who possess a unique blend of technical depth and business expertise. They use our proven methodology refined over thousands of global implementations to rapidly upskill your users, identify high-impact use cases, and deliver rapid value in weeks.

Request a tailored demo

Where can I see how the AI Platform Edition works for my specific business?

Start your AI journey today

The best way to see what’s possible is to see it in action.

From there, let’s build your roadmap. We suggest a discovery workshop with your account team. We’ll walk you through our AI portfolio and identify the high-impact use cases that will move the needle for your business.

Request a tailored demo

What’s included on the new AI Platform Edition?

The AI Platform Edition is designed to simplify your journey into the agentic era.

We’ve moved away from individual feature-based pricing to a holistic, high-capacity model that provides everything you need to deliver Process Intelligence and make Enterprise AI work — out of the box.

It includes:

• AI at scale: Extensive AI Output entitlements and native access to powerful AI capabilities such as Process Copilot, Chat API, Bring Your Own Model and more.
• Unlimited orchestration: Unrestricted use of the Orchestration Engine and Action Flows, removing execution caps to bridge the gap between insight and automated action.
• Dedicated ML Workbench: A native, high-performance environment built for data scientists to develop, test, and deploy custom machine learning models directly onto your process data.

By bundling scale, flexibility, and compute power, the AI Platform Edition ensures your transformation isn't limited by your license — only by your ambition.